After a potential customer contacts me about an upholstery project, additional information is requested. This can include pictures of the piece(s) from different angles, some basic measurements, and whether any changes or additions to the piece are desired, including stuffings. Based on this, I can usually provide an estimate. The estimate includes the amount of fabric to purchase, the cost of labor, and the possible cost of additional materials or repairs discussed for the project, such as new foam, decorative nails, reweb and spring tying, etc. If the estimate meets the customer’s approval, we will set up an appointment for the customer to bring their project, fabric, and a downpayment.
Appointments are generally set for evenings during the week (after work), or on Saturdays. At the appointment, we will review the piece(s) together, look at the customer’s fabric, and discuss any questions or issues either of us may have. Also, I’ll give a ballpark time frame of how long the project will take for me to complete.
During the process, I’ll send a couple of updates to the customer either by text or email. In the updates, I’ll confirm the status of the project, results of previously discussed repairs, and recommendations or additional issues. Once the customer approves, work proceeds.
When the upholstery project is complete, I send the customer pictures of their completed piece(s) and the balance amount due at pickup. The balance amount is the total cost of labor and materials for the project, minus the downpayment made at dropoff. We set up an appointment for the customer to pick up their completed project, usually on an evening or weekend.
The balance of payment is due at pickup, by cash, check, or payment app.
Julie's Upholstery Portfolio 